Returns Policy / Satisfaction Guarantee
Ceva 60-Day Satisfaction Guarantee:
Here at Ceva Animal Health, LLC (“Ceva”), we want you to be happy with any Ceva product you purchase. If for any reason you are not satisfied with a Ceva product you purchased from Ceva or one of our authorized sellers in the United States, you may return it within 60 days of purchase for a full refund of your purchase price. This Guarantee is available for all non-prescription pet product brands listed at www.thundershirt.com/pages/authorized-seller-program.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Ceva 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
How To Request a Refund:
If you purchased your FELIWAY product from another retailer:
Please return your FELIWAY product to the place of purchase for credit.
If you are unable to return your product to the authorized seller from whom it was purchased, please contact our Product Support team at 800-999-0297 or email@example.com and have information available regarding where and when you purchased your product. You may be asked to provide proof of purchase, submit photos of your product or its packaging, or provide other information to assist Ceva in processing your request.
If your request is approved, you will then need to mail your Ceva product and proof of purchase to the address provided by Ceva.
You must submit your Guarantee request within 60 days of the date of original purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase to Ceva.
If you purchased your FELIWAY product directly from our website, us.feliway.com:
We stand behind our product! If for any reason you decide that the FELIWAY product is not the right solution for your cat, you may return it within 60 days for a refund of your purchase price.
Upon your request, a return label can be provided to you for a fee that will be deducted from your refund.
If you wish to have a return label emailed to you please contact FELIWAY for your return label by emailing us at firstname.lastname@example.org (Please Include order#).
You can also call us at (800) 331-6590, our Customer Service hours are Monday –Thursday, 8:00am-5:00pm EST and Friday, 8:00am-4:00pm EST.
Once we review your order history and confirm that you are still within your 60 days, if a return label has been requested it will be emailed to you. If not your item can be returned to the following address, CEVA Returns 112A Broadway St Durham NC 27701.
When we receive your package, a credit for the original purchase price of the product, will be issued to your original form of payment within a week.
If you selected to have a return label emailed, a refund, less the return label cost will be issued to the original form of payment. In the event that we cannot process a credit, a check will be mailed to you.
Ceva reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where the purchaser has abused the Ceva 60-Day Satisfaction Guarantee. Ceva may amend or terminate the Ceva 60-Day Satisfaction Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at 800-999-0297 or email@example.com.
Effective: July 18, 2022