Satisfaction Guarantee

Ceva is dedicated to helping cats resolve unwanted behaviors and lead happier lives. Ceva’s FELIWAY®products have helped millions of cats around the world with stress-related behavioral issues. While we can provide you with as much advice as possible about the correct use of Ceva’s FELIWAY®pheromone products and how to create an enriched environment, sometimes a medical check with your vet to rule out existing health problems is required, as is seeking the help of a qualified behaviorist. We can advise you when this might be necessary. For questions or a consultation on how to use a FELIWAY®product, please contact Ceva’s Product Support team at 1-800-999-0297 between the hours of 8am-5pm, CT, M-F.

Ceva 45-day Satisfaction Guarantee.

We want you to be happy with any FELIWAY® product you purchase. If for any reason you decide that the FELIWAY® product you purchased is not the right solution for your cat, you may return it within 45 days for a full refund of your purchase price.

How to Request a Refund

FELIWAY® products purchased from a local retailer, a veterinary clinic or an online retailer: To request a full refund please return your FELIWAY® product, accompanied by your proof of purchase, to the place of purchase within 45 days of the date of purchase.

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